Last updated: 5 October 2026
This policy explains what you get back if you cancel a confirmed CareMyTrip booking, how to cancel, and when the refund reaches you. It forms part of our Terms and Conditions. Each package page also shows the cancellation rules for that package; where they differ from this page, the package's rules apply.
How to cancel
- Send your cancellation in writing by email to info@caremytrip.com or by WhatsApp to +91 85274 56666, with your booking name and travel date.
- The lead traveller or any authorised member of the travelling party can cancel.
- The cancellation date is the day we receive your written request. We confirm it in writing.
Road yatras and tours
For Char Dham, Do Dham and Ek Dham road yatras and our other road tours, the refund depends on how many days before the arrival date you cancel:
| When you cancel | Refund of total booking amount |
|---|---|
| 30 days or more before arrival | 90% |
| 25 to 29 days before arrival | 70% |
| 20 to 24 days before arrival | 50% |
| 10 to 19 days before arrival | 25% |
| 9 days or less before arrival, or no-show | No refund |
Helicopter yatras
Helicopter seats are paid for in advance to the operator, so the charges are higher:
| When you cancel | Cancellation charge |
|---|---|
| Any cancellation of a confirmed booking | 5% administrative fee on the total package cost |
| Up to 30 days before departure | 30% of the package amount |
| Up to 20 days before departure | 50% of the package amount |
| Within 14 days of departure, or no-show | No refund |
- A cancelled confirmed helicopter booking may be refunded as a credit note, subject to the charges above.
- If a Dham cannot be visited at all because of bad weather, about ₹20,000 per Dham per seat is refunded against the flying cost.
- If flying is not possible from Dehradun at all, we refund the amount paid minus a 5% service charge and the cost of hotel and transport services already used.
- Rescheduling instead of cancelling is possible at least 15 days before the journey, for 20% of the tour value and subject to availability.
What is never refunded
- Third-party costs already paid and non-refundable, such as train or flight tickets, special-event hotel bookings, permits and registrations.
- Services missed because of weather, landslides, road closures, natural calamities, government orders or political disturbance.
- Services you choose not to use once the tour has started, and unused parts of a tour you leave early.
If we cancel
If we have to cancel a departure for reasons within our control, you can choose another date or a full refund of the amount paid. If a departure is cancelled because of events outside our control (such as a government ban on the yatra, extreme weather or natural calamity), we refund the amount paid minus any non-refundable costs already incurred with hotels, transport and other providers, or move your booking to a later date.
When you get your money
- Refunds are worked out after the cancellation charges and any non-refundable third-party costs.
- We send the refund to the account or payment method you paid from within 7 to 10 working days of confirming the cancellation. Your bank may take a few extra days to show it.
- GST is refunded in line with the refunded amount.
Questions
CareMyTrip (CARE MY TRIP.COM HOSPITALITY PRIVATE LIMITED)
CMTC House, Khasra No-123KA, Kuthalwali, Dehradun, Uttarakhand 248003, India
Phone / WhatsApp: +91 85274 56666, +91 85274 58888
Email: info@caremytrip.com
GSTIN 05AAFCC4083R1Z7 · CIN U63030DL2013PTC257344